Bronze, Silver and Gold describe the depth of assurance — how much was examined — not a league table of providers. Purchase buys investigation depth, not a certificate outcome.
Questions about assurance
What evidence is assessed? AI TrustMark examines named evidence about a supplier, product or service: identity, intended use, architecture, data and privacy, security, testing, human oversight, dependencies, incidents, monitoring and customer or deployment evidence where claimed. The public record states what was in scope.
Who provides the evidence? The applicant provides evidence. AI TrustMark independently checks it at the purchased depth. Customer or operational evidence is used only where it can be tied to a source, date and named product.
What is independently checked? Bronze uses external evidence. Silver adds operational evidence. Gold adds technical examination where access is granted. The methodology states the method; it does not mean every control in a framework has been certified.
What do Bronze, Silver and Gold mean? They describe how deeply AI TrustMark examines evidence for a named product. They are not a vendor league table, not purchasable favourable outcomes, and not UKAS accreditation tiers.
Does payment buy a certificate or a higher score? No. Payment buys investigation depth under published rules. It cannot improve the independently calculated 0–100 Assurance Score or guarantee a certificate outcome.
What does a TrustMark not mean? It is not government endorsement, UKAS accreditation, ISO certification, a guarantee of fitness for every use, or a ranking of suppliers. It is a dated record of what was independently checked for a named scope.
How often is evidence refreshed? Public records state when evidence was checked and when the result expires. Material model, data, security or product changes can make earlier evidence stale before that date.
Can a TrustMark be withdrawn? Yes. A TrustMark can be suspended or withdrawn if evidence is no longer current, the scope changed, or the published rules require it. The public record is updated.
How should buyers use the result? Use the named scope, investigation depth, remaining gaps and expiry date to inform procurement or assurance. It complements, and does not replace, the buyer's own award decision.
How does AI TrustMark relate to ISO/IEC 42001? ISO/IEC 42001 is an organisational AI management-system standard. AI TrustMark Assurance examines product-specific evidence at a chosen depth. They are complementary layers, not substitutes. See the ISO 42001 comparison.
Can I start with Bronze only? Yes. You can buy one depth without buying the others. Related organisations, including AI Build, are assessed on the same commercial terms and disclosed where required.