Company · Directory listing
Zendesk
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk, Inc. trades as Zendesk, based in San Francisco, United States, at zendesk.com. Named offerings include Zendesk AI Agents, Zendesk Copilot, Zendesk Intelligent Triage, and Zendesk Knowledge.
Zendesk, Inc.
San Francisco, United States · US · 4 listings
Customer review aggregate: No published reviews
Ranking status: Directory only — not ranked
Directory ranking uses customer-review stars only. The separately purchased assurance assessment records Bronze/Silver/Gold depth, Assurance Score and risk class; none affects directory position.
Company details
About Zendesk
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk, Inc. trades as Zendesk, based in San Francisco, United States, at zendesk.com. Named offerings include Zendesk AI Agents, Zendesk Copilot, Zendesk Intelligent Triage, and Zendesk Knowledge.
- Legal name
- Zendesk, Inc.
- Headquarters
- San Francisco, United States
- Markets
- —
- Company size
- —
Directory & rankings
Customer ranking
Directory only. This listing has no customer stars or ranked position.
- Customer-support agents · Directory only · Free listing · ranking code packs from £200 ex VAT
- Agent assist · Directory only · Free listing · ranking code packs from £200 ex VAT
- Ticket automation · Directory only · Free listing · ranking code packs from £200 ex VAT
- Knowledge management · Directory only · Free listing · ranking code packs from £200 ex VAT
0 customer relationships verified at V3+ · Trustmark assessment results never affect this order.
Listings
Products and services from Zendesk
4 products are listed for this company. Functional classification, deployment and autonomy are descriptive attributes. Impact class remains a separate assurance result.
- Public JSON for website embeds
Zendesk AI Agents
From their website · not verified evidence
SOFTWARE PRODUCT · Customer-support agents · Customer Service & CX
Secondary: Customer-service chatbots, Ticket automation
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk AI Agents is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/ai/ai-agents. Directory filing: Customer-support agents. Vendor legal name on this product record: Zendesk, Inc. Zendesk AI Agents is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/ai/ai-agents. Directory filing: Customer-support agents.
- Public JSON for website embeds
Zendesk Copilot
From their website · not verified evidence
SOFTWARE PRODUCT · Agent assist · Customer Service & CX
Secondary: Ticket automation, Customer-support agents
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk Copilot is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/ai/copilot. Directory filing: Agent assist. Vendor legal name on this product record: Zendesk, Inc. Zendesk Copilot is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/ai/copilot. Directory filing: Agent assist.
- Public JSON for website embeds
Zendesk Intelligent Triage
From their website · not verified evidence
SOFTWARE PRODUCT · Ticket automation · Customer Service & CX
Secondary: Agent assist, Sentiment analysis
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk Intelligent Triage is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/ai. Directory filing: Ticket automation. Vendor legal name on this product record: Zendesk, Inc. Zendesk Intelligent Triage is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/ai. Directory filing: Ticket automation.
- Public JSON for website embeds
Zendesk Knowledge
From their website · not verified evidence
SOFTWARE PRODUCT · Knowledge management · Search, Research & Knowledge
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk Knowledge is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/knowledge-base. Directory filing: Knowledge management. Vendor legal name on this product record: Zendesk, Inc. Zendesk Knowledge is Zendesk's software product, from Zendesk, Inc. Published at zendesk.com/service/knowledge-base. Directory filing: Knowledge management.
Verified claims
- Domain associated with this organisation: Yes
- Claim status: UNCLAIMED
- Last verified: 2026-09-17
What we have not verified
AI TrustMark has not independently verified supplier-provided marketing claims on this profile, including untested productivity, ROI or performance figures, unless they appear under verified claims or a named certificate. Absence of a claim from the verified list means it has not been evidenced here.
The organisation description above is supplier-provided unless a specific statement is listed as verified.
Products assessed
No assessed products are listed on this profile yet.
Customer experience
No published reviews yet. Review screenshots appear only with a qualifying Verity review; directory thumbnails from a vendor website are not review evidence.
Customer stories
No consented, relationship-verified customer stories yet.
FAQs
What does Zendesk do?
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk, Inc. trades as Zendesk, based in San Francisco, United States, at zendesk.com. Named offerings include Zendesk AI Agents, Zendesk Copilot, Zendesk Intelligent Triage, and Zendesk Knowledge.
What AI services or products does it provide?
Zendesk AI Agents, Zendesk Copilot, Zendesk Intelligent Triage, Zendesk Knowledge
Which AI categories does it operate in?
Customer-support agents, Agent assist, Ticket automation, Knowledge management
Has Zendesk been independently assessed by AI TrustMark?
No independent assessment result is published. Current listing status: Directory listing.
What procurement or assurance information is available?
Company identity, category assignment and any published certificates or assessment summaries appear on this page. Absence of a field means it has not been evidenced here.
Last verified: 2026-09-17
Methodology version: See current methodology
Why complete verification
Completing verification can improve the quality of the public evidence available on this supplier profile. Useful verified information can deepen the profile and make public questions about the named product more answerable. It does not buy directory ranking, review stars, a higher Assurance Score, a favourable certificate outcome, or a guaranteed Google ranking.
Payment remains independent from rankings and assessment outcomes. Start an assessment · Methodology