Knowledge management companies, products & suppliers
Systems that capture, organise and maintain an organisation's approved knowledge. Jobs: knowledge base authoring; ownership and review workflows; answer freshness.
What is Knowledge management?
Systems that capture, organise and maintain an organisation's approved knowledge. Jobs: knowledge base authoring; ownership and review workflows; answer freshness.
What problems does it solve?
Approved answers rot in wikis while staff still ask the same questions.
Typical business use cases
- Knowledge base authoring
- Ownership and review workflows
- Answer freshness
Important capabilities
- Spaces and collections
- Review workflow
- Source of truth
What buyers should evaluate
- Who can publish
- Stale-page policy
- Whether generation is optional
Risks and governance considerations
Generated pages treated as policy without an owner.
Procurement checklist
- Publish rights
- Review cadence
- Export
Relevant AI Trustmark assurance
AI Trustmark independent findings appear only when an assessment or certificate exists. Category membership does not imply verification.
Companies and providers
Claimed suppliers appear first so buyers can start with listings the company has taken ownership of. Payment does not buy this order.
Alation markets an intelligence operating system and data catalog so enterprises can govern trusted data context for AI. Alation publishes Alation Intelligence Operating System as
Bloomfire publishes Bloomfire as a named AI product. Bloomfire is used for Knowledge management work. Bloomfire publishes product information at bloomfire.com. Bloomfire is grouped
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation. Capacity is used for Knowledge management wor
Collibra provides data intelligence and governance cataloguing to help enterprises manage trusted data for analytics and AI. Public marketing also emphasises enterprise data govern
Start building intelligent documentation today with AI search, AI chatbot, and writing tools inside Document360, the knowledge base trusted by teams worldwide. Document360 is used
Glean sells enterprise AI search over workplace applications. Public pages cover connectors, permission-aware retrieval and an assistant for employees. Glean publishes Glean Agents
Stop running your business on confidently wrong AI. Guru structures, governs, and continuously improves your knowledge—so every AI answer can be trusted. Guru is used for Knowledge
Microsoft Corporation sells Windows, Azure, Microsoft 365 and Copilot AI products. Public pages cover cloud, productivity and developer APIs used by enterprises and consumers. Micr
Notion Labs sells a connected workspace with Notion AI writing and Q&A features. Public pages cover docs, wikis and project tools for teams. Notion publishes Notion Enterprise Sear
Chat, search, and interact with all your knowledge — even your meetings. Sana publishes Sana AI, Sana Learn, and Sana Agents as named AI products. Sana is used for Enterprise copil
Secoda provides an AI-powered data catalog and knowledge platform for analytics teams. Secoda is used for Knowledge management work. Secoda is recorded in Canada. Secoda publishes
Slite is the self-maintaining AI knowledge base that stays accurate. Verified by your team, synced with your tools, trusted by every agent. Slite is used for Knowledge management w
Tettra is an AI-powered knowledge base and knowledge management software. Curate company information and get instant answers to your team's repetitive questions. Tettra publishes p
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk, Inc. trades as Zendesk, ba
Products
Claimed products appear first. Ranking packs and payment do not change this list.
- Alation Intelligence Operating System· Alation
- Bloomfire· Bloomfire
- Capacity· Capacity
- Collibra Data Intelligence· Collibra
- Document360· Document360
- Guru· Guru
- Microsoft SharePoint· Microsoft
- Notion AI· Notion
- Sana Learn· Sana
- Secoda· Secoda
- Slite· Slite
- Tettra· Tettra
- Zendesk Knowledge· Zendesk
Also used in this category
These products have a different primary category so they do not compete for the same ranking queries. They are listed here because buyers still encounter them in this job.
- Glean Assistant· Glean
Related categories
Relevant procurement and assurance guides
Frequently asked questions
What is Knowledge management?
Systems that capture, organise and maintain an organisation's approved knowledge. Jobs: knowledge base authoring; ownership and review workflows; answer freshness.
What should not be listed as Knowledge management?
Products whose buyer job is search over existing stores, RAG pipelines, or a general chatbot with file upload. Those belong on their own category page so search queries are not split.
Has AI Trustmark independently assessed every Knowledge management supplier?
No. A category listing is descriptive. Independent assessment is shown only on company or product pages that carry Trustmark evidence.
What should buyers ask about AI data retention and deletion?
Establish how long prompts, files, traces and embeddings are kept, who can access them, and how deletion is evidenced. Retention in a debug or eval store can outlast the customer contract if it is not in scope.
What model or provider changes should a buyer insist on being told about?
Material change usually includes a new model family, new region, new subprocessor, new write-capable tool, or a change that affects logging, privacy or human oversight. Those changes should trigger evidence refresh rather than a silent release.
How should buyers verify where AI customer data is processed?
Ask for the named processing locations, cloud regions and any subprocessors that see prompts, files or outputs. A directory listing is not evidence of residency. Independent assessment records the locations that were in scope on the assessment date.
Does a TrustMark on one product cover the rest of the company?
No. Independent assessment is scoped to the named organisation and, where relevant, the named product. Category pages list suppliers as a topic label. They do not imply that every listed company has been assessed.
What incident-handling evidence is useful for AI suppliers?
Buyers should see how AI-specific failures are detected, contained and notified — including unsafe outputs, data leakage and unauthorised agent actions. An incident policy that never mentions models, prompts or tools is incomplete for this class of product.