ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow AI Agents is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-agents.html. Directory filing: AI agents. Vendor legal name on this product record: ServiceNow, Inc. ServiceNow AI Agents is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-agents.html. Directory filing: AI agents.

Category: AI agents

Product listing

ServiceNow AI Agents

Name: ServiceNow AI Agents
Brand: ServiceNow

From ServiceNow

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servicenow.com

AI Software Product · AI agents · Agents & Automation

Unclaimed
Directory-only

TrustMark reading

Where this product sits

ServiceNow AI Agents is classified as AI agents. AI agents are systems that plan steps and call tools or browsers to complete a goal, rather than only drafting text. They are bought when work requires acting in other systems. The procurement question is which actions are allowed, logged and reversible.

Buyers typically come to AI agents because automation that still needs a human to click through SaaS tools, with no audit trail when a bot does it instead. Classification is not a finding that this product solves that job.

This is TrustMark's classification reading for buyers comparing AI agents products. It is not an Assurance Score, certificate, or ranked position.

What it is

Product classification

AI Software Product

AI agents · Agents & Automation

What it does

How this product is used

Capabilities: Not specified
Sectors: Cross-industry / not specified
Deployment: Not specified
Autonomy: ASSISTIVE
Data exposure: Not specified

Verified claims

What has been independently checked

Independently verified· 2026-09-17Domain association: Verified
This only confirms the listing is tied to a checked company website domain. It is not a product assessment, certificate, review star, or ranked position.

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Supplier-provided information

AI TrustMark has not independently verified supplier-provided marketing claims on this profile, including untested productivity, ROI or performance figures, unless they appear under verified claims or a named certificate. Absence of a claim from the verified list means it has not been evidenced here.

What the vendor’s website says · supplier-provided, not verified evidence

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Category context

Why buyers look at AI agents

AI agents are systems that plan steps and call tools or browsers to complete a goal, rather than only drafting text. They are bought when work requires acting in other systems. The procurement question is which actions are allowed, logged and reversible.

Automation that still needs a human to click through SaaS tools, with no audit trail when a bot does it instead.

This is category context, not an independent assessment of ServiceNow AI Agents. Vendor-claimed differences are listed above. Assessment results appear only after examination.

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Where to get more information

Product website · www.servicenow.com/products/ai-agents.html
ServiceNow website
Company listing
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Other products from ServiceNow

Now Assist Claim
Now Assist is ServiceNow's generative AI experience embedded across the Now Platform for IT, customer, and employee workflows. Public marketing also emphasises embedded in Now Platform workflows. It is presented for ServiceNow enterprise customers. Now Assist is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/now-assist.html. Directory filing: Enterprise copilots.
ServiceNow AI Control Tower Claim
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow AI Control Tower is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-control-tower.html. Directory filing: AI governance. Vendor legal name on this product record: ServiceNow, Inc. ServiceNow AI Control Tower is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-control-tower.html. Directory filing: AI governance.
ServiceNow Integrated Risk Management Claim
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow Integrated Risk Management is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/integrated-risk-management.html. Directory filing: AI risk management. ServiceNow Integrated Risk Management is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/integrated-risk-management.html. Directory filing: AI risk management.

Why complete verification

Completing verification can improve the quality of the public evidence available on this product profile. Useful verified information can deepen the profile and make public questions about the named product more answerable. It does not buy directory ranking, review stars, a higher Assurance Score, a favourable certificate outcome, or a guaranteed Google ranking.

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