Company · Directory listing
ServiceNow
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow publishes ServiceNow AI Agents, ServiceNow AI Control Tower, and ServiceNow Integrated Risk Management as named AI products. ServiceNow is used for AI governance and AI risk management work. ServiceNow publishes product information at servicenow.com.
ServiceNow, Inc.
4 listings
Customer review aggregate: No published reviews
Ranking status: Directory only — not ranked
Directory ranking uses customer-review stars only. The separately purchased assurance assessment records Bronze/Silver/Gold depth, Assurance Score and risk class; none affects directory position.
Company details
About ServiceNow
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow publishes ServiceNow AI Agents, ServiceNow AI Control Tower, and ServiceNow Integrated Risk Management as named AI products. ServiceNow is used for AI governance and AI risk management work. ServiceNow publishes product information at servicenow.com.
- Legal name
- ServiceNow, Inc.
- Headquarters
- —
- Markets
- —
- Company size
- —
Directory & rankings
Customer ranking
Directory only. This listing has no customer stars or ranked position.
- Enterprise copilots · Directory only · Free listing · ranking code packs from £200 ex VAT
- AI agents · Directory only · Free listing · ranking code packs from £200 ex VAT
- AI governance · Directory only · Free listing · ranking code packs from £200 ex VAT
- AI risk management · Directory only · Free listing · ranking code packs from £200 ex VAT
0 customer relationships verified at V3+ · Trustmark assessment results never affect this order.
Listings
Products and services from ServiceNow
4 products are listed for this company. Functional classification, deployment and autonomy are descriptive attributes. Impact class remains a separate assurance result.
- Public JSON for website embeds
SOFTWARE PRODUCT · Enterprise copilots · General-purpose AI
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
Now Assist is ServiceNow's generative AI experience embedded across the Now Platform for IT, customer, and employee workflows. Public marketing also emphasises embedded in Now Platform workflows. It is presented for ServiceNow enterprise customers.
Who they say it is for. ServiceNow enterprise customers
How they differentiate (vendor-claimed)
- Embedded in Now Platform workflows
- ITSM/ESM native AI
Cited from servicenow.com · read 2026-09-12. TrustMark has not independently verified these statements.
- Public JSON for website embeds
ServiceNow AI Agents
From their website · not verified evidence
SOFTWARE PRODUCT · AI agents · Agents & Automation
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow AI Agents is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-agents.html. Directory filing: AI agents. Vendor legal name on this product record: ServiceNow, Inc. ServiceNow AI Agents is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-agents.html. Directory filing: AI agents.
- Public JSON for website embeds
ServiceNow AI Control Tower
From their website · not verified evidence
SOFTWARE PRODUCT · AI governance · AI Governance & Assurance
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow AI Control Tower is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-control-tower.html. Directory filing: AI governance. Vendor legal name on this product record: ServiceNow, Inc. ServiceNow AI Control Tower is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/ai-control-tower.html. Directory filing: AI governance.
- Public JSON for website embeds
ServiceNow Integrated Risk Management
From their website · not verified evidence
SOFTWARE PRODUCT · AI risk management · AI Governance & Assurance
- Sectors
- Not specified
- Deployment
- Not specified
- Capabilities
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
What the vendor’s website says · supplier-provided, not verified evidence
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow Integrated Risk Management is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/integrated-risk-management.html. Directory filing: AI risk management. ServiceNow Integrated Risk Management is ServiceNow's software product, from ServiceNow, Inc. Published at servicenow.com/products/integrated-risk-management.html. Directory filing: AI risk management.
Verified claims
- Domain associated with this organisation: Yes
- Claim status: UNCLAIMED
- Last verified: 2026-09-17
What we have not verified
AI TrustMark has not independently verified supplier-provided marketing claims on this profile, including untested productivity, ROI or performance figures, unless they appear under verified claims or a named certificate. Absence of a claim from the verified list means it has not been evidenced here.
The organisation description above is supplier-provided unless a specific statement is listed as verified.
Products assessed
No assessed products are listed on this profile yet.
Customer experience
No published reviews yet. Review screenshots appear only with a qualifying Verity review; directory thumbnails from a vendor website are not review evidence.
Customer stories
No consented, relationship-verified customer stories yet.
FAQs
What does ServiceNow do?
ServiceNow sells workflow software for IT, customer and employee operations, with Now Assist AI features. Public pages cover enterprise workflow platforms. ServiceNow publishes ServiceNow AI Agents, ServiceNow AI Control Tower, and ServiceNow Integrated Risk Management as named AI products. ServiceNow is used for AI governance and AI risk management work. ServiceNow publishes product information at servicenow.com.
What AI services or products does it provide?
Now Assist, ServiceNow AI Agents, ServiceNow AI Control Tower, ServiceNow Integrated Risk Management
Which AI categories does it operate in?
Enterprise copilots, AI agents, AI governance, AI risk management
Has ServiceNow been independently assessed by AI TrustMark?
No independent assessment result is published. Current listing status: Directory listing.
What procurement or assurance information is available?
Company identity, category assignment and any published certificates or assessment summaries appear on this page. Absence of a field means it has not been evidenced here.
Last verified: 2026-09-17
Methodology version: See current methodology
Why complete verification
Completing verification can improve the quality of the public evidence available on this supplier profile. Useful verified information can deepen the profile and make public questions about the named product more answerable. It does not buy directory ranking, review stars, a higher Assurance Score, a favourable certificate outcome, or a guaranteed Google ranking.
Payment remains independent from rankings and assessment outcomes. Start an assessment · Methodology