AI TrustMark

Enterprise copilots companies, products & suppliers

Enterprise copilots sit inside an existing business application and help staff complete work in that system of record — Microsoft 365 Copilot, SAP Joule, ServiceNow Now Assist, Moveworks. They are not a standalone chat website and not a bot-builder platform. Buyers comparing 'enterprise copilots' should not land on the ChatGPT or Claude consumer apps.

What are Enterprise copilots?

Enterprise copilots sit inside an existing business application and help staff complete work in that system of record — Microsoft 365 Copilot, SAP Joule, ServiceNow Now Assist, Moveworks. They are not a standalone chat website and not a bot-builder platform. Buyers comparing 'enterprise copilots' should not land on the ChatGPT or Claude consumer apps.

What problems does it solve?

Work is already in Office, ERP, ITSM or CRM, but staff still copy context into a separate chatbot.

Typical business use cases

  • In-app drafting
  • Record summarisation
  • Employee service inside ITSM
  • Cross-app actions with the host system's permissions

Important capabilities

  • Host-app context
  • Permission inheritance
  • Admin of the parent suite
  • Optional agents inside the suite

What buyers should evaluate

  • Which host system it lives in
  • Whether it uses that system's ACLs
  • SKU bundling
  • Audit in the parent platform

Risks and governance considerations

A copilot that can write to the system of record without the same controls as a human user.

Procurement checklist

  • Host application
  • Write vs draft permissions
  • Logging
  • Licence attachment to existing seats

Relevant AI Trustmark assurance

Assessment is of the deployed copilot SKU in its host system, not of a generic chat UI.

Methodology · How verification works

Products and providers

Open a product profile for its catalogue details, or use the provider link for the company profile. Claimed listings appear first, then by name. Payment never changes the order.

  • ChatGPT Business ImplementationClaimed

    By AI Build

    AI Build Group, a UK OpenAI SMB Channel Partner, implements ChatGPT Business workspaces with organisation ownership, admin controls and training. Public pages describe replacing pe

  • Aisera AI Service Desk

    By Aisera

    Aisera AI Service Desk (now part of Automation Anywhere) uses AI to reduce IT service desk tickets, boost employee self-service, and improve agent productivity.

  • Amazon Quick

    By Amazon Web Services

    Amazon Quick is the AWS AI assistant for work. It connects a team's tools and data in one place and uses agentic teammates for research, business intelligence and dashboards, autom

  • Claude Enterprise

    By Anthropic

    Anthropic is a US AI safety and research company that develops the Claude assistant family and related APIs. Claude Enterprise is Anthropic's software product, from Anthropic, PBC.

  • Fujitsu AI / Uvance services

    By Fujitsu

    Fujitsu provides IT services and AI solutions with a substantial UK public-sector and enterprise delivery footprint. Public marketing also emphasises uK public sector SI heritage.

  • Gemini Enterprise

    By Google

    Gemini Enterprise is Google Cloud's work agent for businesses, which Google now markets as Gemini for Business. It is a single agent that works across a company's email, documents,

  • IBM watsonx Orchestrate

    By IBM

    IBM watsonx Orchestrate is an agent management platform for building, deploying, orchestrating, managing and governing AI agents across the enterprise, whether native or running in

  • Kore.ai AI for Work

    By Kore.ai

    Kore.ai, a leader in enterprise AI, helps businesses accelerate outcomes across customer service and employee productivity with agentic AI. Kore.ai AI for Work is Kore.ai's softwar

  • Mastek digital & AI transformation

    By Mastek

    Mastek is a digital and cloud transformation partner helping enterprises with AI and digital programmes (UK-listed heritage). Public marketing also emphasises uK-listed digital eng

  • Microsoft Security Copilot

    By Microsoft

    Microsoft Security Copilot is Microsoft's AI for security and IT teams, built into Microsoft Defender, Entra, Intune and Purview, and integrated with Microsoft Sentinel and Defende

  • Moveworks AI Assistant

    By Moveworks

    Moveworks is the AI Assistant platform for your entire workforce to find answers instantly and automate tasks end-to-end in seconds across every business app. Moveworks AI Assistan

  • NTT DATA AI services

    By NTT DATA

    NTT DATA provides global digital and AI consulting/integration services with a large UK delivery organisation. Public marketing also emphasises global SI scale. It is presented for

  • ChatGPT Enterprise

    By OpenAI

    ChatGPT Enterprise is OpenAI's enterprise deployment of ChatGPT, giving organisations access to OpenAI's most capable models and agents, including ChatGPT Work and Codex. ChatGPT W

  • Public Digital consultancy

    By Public Digital

    Public Digital is a global consultancy with UK roots helping governments and large institutions navigate digital and intelligence-era transformation. Public marketing also emphasis

  • Sana AI

    By Sana

    Chat, search, and interact with all your knowledge — even your meetings. Create your free account now. Sana AI is Sana's software product, from Sana Labs AB. Published at sana.ai/a

  • SAP Joule

    By SAP

    Joule is SAP's generative AI copilot designed to assist users across SAP applications and business processes. Public marketing also emphasises embedded across SAP cloud apps. It is

  • Now Assist

    By ServiceNow

    Now Assist is ServiceNow's generative AI experience embedded across the Now Platform for IT, customer, and employee workflows. Public marketing also emphasises embedded in Now Plat

  • Sopra Steria AI consulting

    By Sopra Steria

    Sopra Steria is a major European tech consultancy and systems integrator offering digital transformation and AI services with substantial UK public-sector presence. Public marketin

  • Version 1 AI-first transformation

    By Version 1

    Version 1 markets AI-first digital transformation powered by expert people, with strong UK/Ireland delivery presence. Public marketing also emphasises aI-first transformation messa

  • Writer AI HQ

    By Writer

    WRITER is the enterprise AI agent platform trusted by Fortune 500 companies, built to help teams execute and scale on-brand, compliant work. Writer AI HQ is Writer's software produ

Products

Claimed products appear first. Ranking packs and payment do not change this list.

Also used in this category

These products have a different primary category so they do not compete for the same ranking queries. They are listed here because buyers still encounter them in this job.

Related categories

Relevant procurement and assurance guides

Frequently asked questions

How is this different from enterprise AI chatbots?

Chatbots are a conversational product or bot platform the organisation deploys. Copilots are features inside another system of record. ChatGPT Enterprise is a chatbot; Microsoft 365 Copilot is a copilot.

What are Enterprise copilots?

Enterprise copilots sit inside an existing business application and help staff complete work in that system of record — Microsoft 365 Copilot, SAP Joule, ServiceNow Now Assist, Moveworks. They are not a standalone chat website and not a bot-builder platform. Buyers comparing 'enterprise copilots' should not land on the ChatGPT or Claude consumer apps.

Why do buyers need to know which model providers sit behind an AI product?

Most products depend on named models or APIs. Buyers should identify those providers, where data is sent, and who is accountable when a model version changes. A supplier that cannot name material model providers is not ready for high-assurance procurement.

What model or provider changes should a buyer insist on being told about?

Material change usually includes a new model family, new region, new subprocessor, new write-capable tool, or a change that affects logging, privacy or human oversight. Those changes should trigger evidence refresh rather than a silent release.

How should buyers verify where AI customer data is processed?

Ask for the named processing locations, cloud regions and any subprocessors that see prompts, files or outputs. A directory listing is not evidence of residency. Independent assessment records the locations that were in scope on the assessment date.

Does a TrustMark on one product cover the rest of the company?

No. Independent assessment is scoped to the named organisation and, where relevant, the named product. Category pages list suppliers as a topic label. They do not imply that every listed company has been assessed.

What incident-handling evidence is useful for AI suppliers?

Buyers should see how AI-specific failures are detected, contained and notified — including unsafe outputs, data leakage and unauthorised agent actions. An incident policy that never mentions models, prompts or tools is incomplete for this class of product.

What security testing evidence should buyers request for an AI product?

Ask what was tested, against which version, whether prompt-injection, data-exfiltration and tenant isolation were in scope, and where failed prompts were stored. A generic ISO certificate or a vendor scanner screenshot is not by itself an AI TrustMark assessment.