Salesforce Agentforce is Salesforce's platform for building and deploying AI agents across CRM and customer workflows. Public marketing also emphasises native CRM/data graph integration. It is presented for Salesforce customers automating service/sales.
Category: AI agents
Product listing
Agentforce
From Salesforce
Share image from their website · not a live screen grab · not verified evidence
AI Software Product · AI agents · Agents & Automation
- Unclaimed
- Directory-only
Ranking status: Directory only — not ranked
TrustMark reading
Where this product sits
Agentforce is classified as AI agents. AI agents are systems that plan steps and call tools or browsers to complete a goal, rather than only drafting text. They are bought when work requires acting in other systems. The procurement question is which actions are allowed, logged and reversible.
Vendor-claimed differences from that category's usual job: Native CRM/data graph integration Enterprise agent platform on Salesforce TrustMark has not independently verified those statements.
This is TrustMark's classification reading for buyers comparing AI agents products. It is not an Assurance Score, certificate, or ranked position.
What it is
Product classification
AI Software Product
Salesforce Agentforce is Salesforce's platform for building and deploying AI agents across CRM and customer workflows. Public marketing also emphasises native CRM/data graph integration. It is presented for Salesforce customers automating service/sales.
AI agents · Agents & Automation
What it does
How this product is used
- Capabilities
- Not specified
- Sectors
- Cross-industry / not specified
- Deployment
- Not specified
- Autonomy
- ASSISTIVE
- Data exposure
- Not specified
Verified claims
What has been independently checked
- Independently verified· 2026-09-17Domain association: Verified
- This only confirms the listing is tied to a checked company website domain. It is not a product assessment, certificate, review star, or ranked position.
Supplier-cited sources
Last checked 2026-09-12 · Source
Supplier-provided information
AI TrustMark has not independently verified supplier-provided marketing claims on this profile, including untested productivity, ROI or performance figures, unless they appear under verified claims or a named certificate. Absence of a claim from the verified list means it has not been evidenced here.
What the vendor’s website says · supplier-provided, not verified evidence
Salesforce Agentforce is Salesforce's platform for building and deploying AI agents across CRM and customer workflows. Public marketing also emphasises native CRM/data graph integration. It is presented for Salesforce customers automating service/sales.
Who they say it is for. Salesforce customers automating service/sales
How they differentiate (vendor-claimed)
- Native CRM/data graph integration
- Enterprise agent platform on Salesforce
Cited from salesforce.com · read 2026-09-12. TrustMark has not independently verified these statements.
Claim this listing to add a supplier statement alongside the website summary.
Category context
Why buyers look at AI agents
AI agents are systems that plan steps and call tools or browsers to complete a goal, rather than only drafting text. They are bought when work requires acting in other systems. The procurement question is which actions are allowed, logged and reversible.
Automation that still needs a human to click through SaaS tools, with no audit trail when a bot does it instead.
This is category context, not an independent assessment of Agentforce. Vendor-claimed differences are listed above. Assessment results appear only after examination.
Where to get more information
- Product website · www.salesforce.com/agentforce/
- Salesforce website
- Company listing
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Other products from Salesforce
- Agentforce for Marketing Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Agentforce for Marketing is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/marketing/agentforce-marketing. Directory filing: Next-best action. Vendor legal name on this product record: Salesforce, Inc. Agentforce for Marketing is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/marketing/agentforce-marketing. Directory filing: Next-best action.
- Agentforce SDR Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Agentforce SDR is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/sales/ai-sales-agent. Directory filing: AI SDRs. Vendor legal name on this product record: Salesforce, Inc. Agentforce SDR is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/sales/ai-sales-agent. Directory filing: AI SDRs.
- Agentforce Service Agent Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Agentforce Service Agent is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/agentforce. Directory filing: Customer-support agents. Vendor legal name on this product record: Salesforce, Inc. Agentforce Service Agent is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/agentforce. Directory filing: Customer-support agents.
- Marketing Cloud Personalization Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Marketing Cloud Personalization is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/marketing/personalization. Directory filing: Personalisation platforms. Vendor legal name on this product record: Salesforce, Inc. Marketing Cloud Personalization is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/marketing/personalization. Directory filing: Personalisation platforms.
- MuleSoft Agent Fabric Claim
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- Salesforce Data 360 Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Salesforce Data 360 is Salesforce's platform, from Salesforce, Inc. Published at salesforce.com/marketing/data. Directory filing: Customer segmentation. Vendor legal name on this product record: Salesforce, Inc. Salesforce Data 360 is Salesforce's platform, from Salesforce, Inc. Published at salesforce.com/marketing/data. Directory filing: Customer segmentation.
- Salesforce Einstein Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Salesforce Einstein is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/artificial-intelligence. Directory filing: CRM intelligence. Vendor legal name on this product record: Salesforce, Inc. Salesforce Einstein is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com/artificial-intelligence. Directory filing: CRM intelligence.
- Salesforce Einstein Forecasting Claim
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- Salesforce Flow Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Salesforce Flow is Salesforce's software product, from Salesforce, Inc. Published at developer.salesforce.com/developer-centers/flow. Vendor legal name on this product record: Salesforce, Inc. Salesforce Flow is Salesforce's software product, from Salesforce, Inc. Published at developer.salesforce.com/developer-centers/flow.
- Salesforce Platform Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Salesforce Platform is Salesforce's platform, from Salesforce, Inc. Published at salesforce.com/platform. Directory filing: Low / no-code AI builders. Vendor legal name on this product record: Salesforce, Inc. Salesforce Platform is Salesforce's platform, from Salesforce, Inc. Published at salesforce.com/platform. Directory filing: Low / no-code AI builders.
- Tableau Pulse Claim
Salesforce sells CRM cloud software with Einstein and Agentforce AI features. Public pages cover sales, service and marketing clouds used by enterprises. Tableau Pulse is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com. Directory filing: BI copilots. Vendor legal name on this product record: Salesforce, Inc. Tableau Pulse is Salesforce's software product, from Salesforce, Inc. Published at salesforce.com. Directory filing: BI copilots.
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