Sentiment analysis companies, products & suppliers

Classifying emotion or polarity in text/voice as a capability product, not VoC programmes or contact-centre suites. Jobs: ticket sentiment; chat polarity; aspect sentiment.

What is Sentiment analysis?

Classifying emotion or polarity in text/voice as a capability product, not VoC programmes or contact-centre suites. Jobs: ticket sentiment; chat polarity; aspect sentiment.

What problems does it solve?

Teams still eyeball a sample of tickets to guess mood.

Typical business use cases

  • Ticket sentiment
  • Chat polarity
  • Aspect sentiment

Important capabilities

  • Taxonomy
  • Language coverage
  • APIs

What buyers should evaluate

  • Method
  • Language
  • Whether scores feed HR or routing

Risks and governance considerations

Sentiment used as a performance score for agents.

Procurement checklist

  • Method
  • Use policy
  • Languages

Relevant AI Trustmark assurance

AI Trustmark independent findings appear only when an assessment or certificate exists. Category membership does not imply verification.

Methodology · How verification works

Companies and providers

Claimed suppliers appear first so buyers can start with listings the company has taken ownership of. Payment does not buy this order.

  • Amazon Web Services

    Amazon Web Services is Amazon's cloud division selling compute, storage, Bedrock model hosting and related AI infrastructure. Public pages cover regional cloud services for builder

  • Brandwatch

    Brandwatch, a Cision company, is an AI-powered social media management, consumer intelligence, and influencer marketing suite trusted by half of the Forbes 100. Runtime Collective

  • Chattermill

    Chattermill is the AI-native Customer Intelligence & Voice of Customer platform that unifies siloed feedback and surfaces insights your teams and AI agents can act on. Chattermill

  • Cloudmersive

    Cloudmersive publishes Cloudmersive Sentiment Analysis API as named AI products. Cloudmersive is recorded in San Francisco Bay Area, United States. Cloudmersive publishes product i

  • Google

    Google is a US technology company that sells consumer and cloud AI products, including Gemini, Search, and related developer APIs on Google Cloud. Google publishes Imagen, Gemini f

  • Komprehend

    Komprehend publishes Komprehend Sentiment Analysis API as named AI products. Komprehend is recorded in Seattle, United States. Komprehend publishes product information at komprehen

  • Microsoft

    Microsoft Corporation sells Windows, Azure, Microsoft 365 and Copilot AI products. Public pages cover cloud, productivity and developer APIs used by enterprises and consumers. Micr

  • NLP Cloud

    NLP Cloud publishes NLP Cloud Sentiment Analysis API as named AI products. NLP Cloud is recorded in New York, United States. NLP Cloud publishes product information at nlpcloud.com

  • Qualtrics

    Simulate customer and employee experiences before they happen, predict what comes next, and take intelligent action that drives better outcomes. Qualtrics publishes Qualtrics XM Di

  • Symanto

    Symanto publishes Symanto Insights Platform as named AI products. Symanto is used for Sentiment analysis work. Symanto is recorded in Nuremberg, Germany. Symanto publishes product

  • Twinword

    Keyword tool for SEO and content marketing that groups keywords by user intent, popular topics or patterns. Get the best keywords for your content or website. Twinword publishes Tw

  • Zendesk

    Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk, Inc. trades as Zendesk, ba

Products

Claimed products appear first. Ranking packs and payment do not change this list.

Also used in this category

These products have a different primary category so they do not compete for the same ranking queries. They are listed here because buyers still encounter them in this job.

Related categories

Relevant procurement and assurance guides

Frequently asked questions

What is Sentiment analysis?

Classifying emotion or polarity in text/voice as a capability product, not VoC programmes or contact-centre suites. Jobs: ticket sentiment; chat polarity; aspect sentiment.

What should not be listed as Sentiment analysis?

Products whose buyer job is voice of customer programmes, contact-centre AI, or content moderation. Those belong on their own category page so search queries are not split.

Has AI Trustmark independently assessed every Sentiment analysis supplier?

No. A category listing is descriptive. Independent assessment is shown only on company or product pages that carry Trustmark evidence.

What model or provider changes should a buyer insist on being told about?

Material change usually includes a new model family, new region, new subprocessor, new write-capable tool, or a change that affects logging, privacy or human oversight. Those changes should trigger evidence refresh rather than a silent release.

How should buyers verify where AI customer data is processed?

Ask for the named processing locations, cloud regions and any subprocessors that see prompts, files or outputs. A directory listing is not evidence of residency. Independent assessment records the locations that were in scope on the assessment date.

Does a TrustMark on one product cover the rest of the company?

No. Independent assessment is scoped to the named organisation and, where relevant, the named product. Category pages list suppliers as a topic label. They do not imply that every listed company has been assessed.

What incident-handling evidence is useful for AI suppliers?

Buyers should see how AI-specific failures are detected, contained and notified — including unsafe outputs, data leakage and unauthorised agent actions. An incident policy that never mentions models, prompts or tools is incomplete for this class of product.

What security testing evidence should buyers request for an AI product?

Ask what was tested, against which version, whether prompt-injection, data-exfiltration and tenant isolation were in scope, and where failed prompts were stored. A generic ISO certificate or a vendor scanner screenshot is not by itself an AI TrustMark assessment.