AI TrustMark

Voicebots companies, products & suppliers

Customer-facing voice IVR/bots that speak on the phone, not a CCaaS platform or a support agent in chat. Jobs: inbound voice self-service; outbound voice notifications; authentication in voice.

What are Voicebots?

Customer-facing voice IVR/bots that speak on the phone, not a CCaaS platform or a support agent in chat. Jobs: inbound voice self-service; outbound voice notifications; authentication in voice.

What problems does it solve?

Phone queues still dump callers into DTMF trees.

Typical business use cases

  • Inbound voice self-service
  • Outbound voice notifications
  • Authentication in voice

Important capabilities

  • ASR/TTS in the bot
  • Call control
  • Handoff to agent

What buyers should evaluate

  • Containment quality
  • Recording and notice
  • Accent/language coverage

Risks and governance considerations

A voicebot that impersonates a human or records without notice.

Procurement checklist

  • Disclosure
  • Recording
  • Handoff

Relevant AI Trustmark assurance

AI Trustmark independent findings appear only when an assessment or certificate exists. Category membership does not imply verification.

Methodology · How verification works

Products and providers

Open a product profile for its catalogue details, or use the provider link for the company profile. Claimed listings appear first, then by name. Payment never changes the order.

  • Bland AI

    By Bland AI

    Bland is an enterprise voice AI platform for building, deploying and monitoring phone agents, aimed at regulated, high-stakes calls in healthcare, insurance and financial services.

  • Daily realtime A/V APIs

    By Daily

    Daily provides WebRTC APIs for video/audio and related AI realtime experiences for embedding calls and agents in products. Public marketing also emphasises mature WebRTC infrastruc

  • ElevenLabs Agents

    By ElevenLabs

    ElevenLabs is a voice AI company that sells speech synthesis, voice cloning and related audio products over the web and API. ElevenLabs Agents is ElevenLabs's platform, from Eleven

  • Genesys Cloud CX

    By Genesys

    Orchestrate experiences in real time with an AI-powered platform that makes it possible to foster customer loyalty and build efficient teams. Transform your CX today. Genesys Cloud

  • Goodcall

    By Goodcall

    Goodcall’s Voice AI and AI Phone Agent help enterprises automate calls with a powerful virtual receptionist for customer service, sales, and support. Goodcall is Goodcall's softwar

  • LiveKit Agents

    By LiveKit

    LiveKit provides an open-source framework and developer platform to build, test, deploy, scale, and observe realtime voice/video AI agents. Public marketing also emphasises open-so

  • PolyAI

    By PolyAI

    PolyAI is a London conversational-AI company selling voice assistants for contact centres. Public marketing covers replacing or assisting phone menus with speech agents over enterp

  • Replicant Thinking Machine

    By Replicant

    Replicant scales your best agents with AI—automating routine calls, improving accuracy, reducing wait times, and giving every customer fast, consistent support. Replicant Thinking

  • Retell AI Voice Agents

    By Retell AI

    Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations. Retell AI Voice Agents is Retell A

  • Slang AI

    By Slang AI

    Slang AI answers every inbound call, instantly responds to guest inquiries, and automatically manages reservations – 24/7. Slang AI is Slang AI's software product, from Gablex Inc.

  • Synthflow AI

    By Synthflow AI

    Synthflow is the leading end-to-end Voice AI platform for enterprise call automation. Deploy custom, low-latency AI agents to scale sales and support. Synthflow AI is Synthflow AI'

  • Vapi

    By Vapi

    Build, test, and deploy advanced voice AI agents in minutes with Vapi. The platform for developers creating conversational voice AI. Vapi is Vapi's platform, from Vapi Inc. Publish

  • Vocode

    By Vocode

    Vocode offers open-source and hosted tooling to build voice agents that can make and take phone calls with LLMs. Public marketing also emphasises open-source voice agent framework.

Products

Claimed products appear first. Ranking packs and payment do not change this list.

Also used in this category

These products have a different primary category so they do not compete for the same ranking queries. They are listed here because buyers still encounter them in this job.

Related categories

Relevant procurement and assurance guides

Frequently asked questions

What is Voicebots?

Customer-facing voice IVR/bots that speak on the phone, not a CCaaS platform or a support agent in chat. Jobs: inbound voice self-service; outbound voice notifications; authentication in voice.

What should not be listed as Voicebots?

Products whose buyer job is contact-centre AI platforms, customer-service chatbots, or speech recognition engines. Those belong on their own category page so search queries are not split.

Has AI Trustmark independently assessed every Voicebots supplier?

No. A category listing is descriptive. Independent assessment is shown only on company or product pages that carry Trustmark evidence.

What are Voicebots?

Customer-facing voice IVR/bots that speak on the phone, not a CCaaS platform or a support agent in chat. Jobs: inbound voice self-service; outbound voice notifications; authentication in voice.

What model or provider changes should a buyer insist on being told about?

Material change usually includes a new model family, new region, new subprocessor, new write-capable tool, or a change that affects logging, privacy or human oversight. Those changes should trigger evidence refresh rather than a silent release.

How should buyers verify where AI customer data is processed?

Ask for the named processing locations, cloud regions and any subprocessors that see prompts, files or outputs. A directory listing is not evidence of residency. Independent assessment records the locations that were in scope on the assessment date.

Does a TrustMark on one product cover the rest of the company?

No. Independent assessment is scoped to the named organisation and, where relevant, the named product. Category pages list suppliers as a topic label. They do not imply that every listed company has been assessed.

What incident-handling evidence is useful for AI suppliers?

Buyers should see how AI-specific failures are detected, contained and notified — including unsafe outputs, data leakage and unauthorised agent actions. An incident policy that never mentions models, prompts or tools is incomplete for this class of product.