Customer-service chatbots companies, products & suppliers

Customer-facing conversational bots for FAQs and guided flows, not a tool-using support agent. Jobs: web/app faq bots; guided troubleshooting; deflection with sources.

What are Customer-service chatbots?

Customer-facing conversational bots for FAQs and guided flows, not a tool-using support agent. Jobs: web/app faq bots; guided troubleshooting; deflection with sources.

What problems does it solve?

Customers still wait on hold for answers that are in the help centre.

Typical business use cases

  • Web/app FAQ bots
  • Guided troubleshooting
  • Deflection with sources

Important capabilities

  • Channels
  • Knowledge grounding
  • Handoff to human

What buyers should evaluate

  • Grounding
  • Whether it can act
  • Identity as a bot

Risks and governance considerations

A bot that invents a policy as if it were support.

Procurement checklist

  • Grounding
  • Handoff
  • Disclosure

Relevant AI Trustmark assurance

AI Trustmark independent findings appear only when an assessment or certificate exists. Category membership does not imply verification.

Methodology · How verification works

Companies and providers

Claimed suppliers appear first so buyers can start with listings the company has taken ownership of. Payment does not buy this order.

  • AI BuildClaimed

    AI Build Group Ltd is a UK AI product and delivery company. It builds and sells governed AI software and services for organisations, including OfficeMaker document generation, HCL

  • Ada

    Autonomously resolve over 80% of support inquiries and deliver extraordinary customer experiences with AI customer service agents. Ada publishes Ada AI Agent as named AI products.

  • boost.ai

    Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform. boost.ai publishes boost.ai Conversational AI Platform

  • Certainly

    Certainly publishes Certainly Platform as named AI products. Certainly is used for Customer-service chatbots work. Certainly is recorded in Copenhagen, Denmark. Certainly publishes

  • Chatbase

    Its AI agents resolve complex queries and reduce ticket volume in every channel for over 10,000 businesses. Chatbase publishes product information at chatbase.co. Chatbase is the A

  • Intercom

    Intercom publishes Fin as named AI products. Intercom is used for Customer-support agents and Customer-service chatbots work. Intercom is recorded in San Francisco, United States.

  • Kommunicate

    Customer support AI agents that resolve queries across chat, email, WhatsApp, and voice with accuracy. Resolve complex queries through seamless AI and human collaboration. Kommunic

  • PolyAI

    PolyAI is a London conversational-AI company selling voice assistants for contact centres. Public marketing covers replacing or assisting phone menus with speech agents over enterp

  • Tidio

    See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute. Tidio publishes Lyro AI Agent as

  • WotNot

    Create powerful AI agents without code using WotNot. Automate customer support, qualify leads, and streamline workflows with our user-friendly platform. WotNot is used for Customer

  • Writesonic

    Track 10 AI platforms, run the work, prove the lift. Trusted by Amazon, Unilever, Acer & NP Digital. Writesonic publishes Botsonic as named AI products. Writesonic is used for Cust

  • Zendesk

    Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. Zendesk, Inc. trades as Zendesk, ba

  • Zowie

    The AI agent platform leading enterprises trust to run in production. Monos, InPost, Decathlon, and Payoneer - customer-facing AI that resolves, acts, and scales. Zowie publishes Z

Products

Claimed products appear first. Ranking packs and payment do not change this list.

Also used in this category

These products have a different primary category so they do not compete for the same ranking queries. They are listed here because buyers still encounter them in this job.

Related categories

Relevant procurement and assurance guides

Frequently asked questions

What is Customer-service chatbots?

Customer-facing conversational bots for FAQs and guided flows, not a tool-using support agent. Jobs: web/app faq bots; guided troubleshooting; deflection with sources.

What should not be listed as Customer-service chatbots?

Products whose buyer job is customer-support agents, voicebots, or enterprise employee chatbots. Those belong on their own category page so search queries are not split.

Has AI Trustmark independently assessed every Customer-service chatbots supplier?

No. A category listing is descriptive. Independent assessment is shown only on company or product pages that carry Trustmark evidence.

What are Customer-service chatbots?

Customer-facing conversational bots for FAQs and guided flows, not a tool-using support agent. Jobs: web/app faq bots; guided troubleshooting; deflection with sources.

What model or provider changes should a buyer insist on being told about?

Material change usually includes a new model family, new region, new subprocessor, new write-capable tool, or a change that affects logging, privacy or human oversight. Those changes should trigger evidence refresh rather than a silent release.

How should buyers verify where AI customer data is processed?

Ask for the named processing locations, cloud regions and any subprocessors that see prompts, files or outputs. A directory listing is not evidence of residency. Independent assessment records the locations that were in scope on the assessment date.

Does a TrustMark on one product cover the rest of the company?

No. Independent assessment is scoped to the named organisation and, where relevant, the named product. Category pages list suppliers as a topic label. They do not imply that every listed company has been assessed.

What incident-handling evidence is useful for AI suppliers?

Buyers should see how AI-specific failures are detected, contained and notified — including unsafe outputs, data leakage and unauthorised agent actions. An incident policy that never mentions models, prompts or tools is incomplete for this class of product.